Cancelling a place
For a scheduled group workshop or practice lab, email contact@kernel-syncpoint.digital from the booking address. Notice received at least 14 calendar days before the first session is eligible for a full refund. Notice received 7–13 days before is eligible for a 50% refund. Later cancellations and no-shows are non-refundable because the small-group place and materials have been committed.
Private clinics cancelled at least 48 hours before the appointment may be refunded or rescheduled once without charge. With less notice, 50% of the session fee is retained. A missed clinic is non-refundable.
Transfers and rescheduling
You may request one transfer to another available date by giving at least seven days’ notice for group training or 48 hours for a clinic. A substitute participant may attend a group workshop if they meet the prerequisites and we receive their details before the session. Practice-lab places transfer only as the complete three-evening series.
If Kernel Syncpoint changes a session
If we cancel training, you may choose a full refund or transfer to an available date. If we must change the date, venue, delivery format, or facilitator materially and the replacement is unsuitable, request a full refund within seven days of our notice. We are not responsible for separate travel, accommodation, market-data, or loss-of-time costs.
Materials and work already started
Custom printed materials, venue expenses incurred solely for a closed group, and completed coaching time may be deducted from a refund where clearly agreed in advance. Downloaded worksheets are otherwise included with training and are not sold separately. No deposit is charged unless a written closed-group estimate identifies one and its cancellation treatment.
Processing and exceptions
Approved refunds are returned to the original payment method within 10 Bangkok working days; bank processing may add time. Where illness, bereavement, severe weather, or another exceptional event prevents attendance, contact us promptly. We assess supporting context fairly but cannot promise a specific exception.
This policy does not limit mandatory consumer rights under Thai law. Include the participant name, training date, and reason in a refund request. Never send full card or bank credentials by email.
Last updated: 17 August 2026.